Emerald Royale American Diamond Bridal Choker Set

We want you to shop with complete confidence. If you are not fully satisfied with your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and in original condition
• Original packaging, tags, and accessories must be intact
• The item must not show any signs of damage or use

Non-Returnable Items
For hygiene and quality assurance reasons, the following items cannot be returned:

• Used jewellery
• Customized or personalized products
• Items purchased during clearance or special sale offers

Refund Policy
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days.

Refunds will be issued via:

• Original payment method for prepaid orders
• Bank transfer / store credit for eligible COD orders

Damaged or Wrong Product
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos/video proof.

Exchange Policy
We offer exchange for size/design issues (subject to stock availability) within 7 days of delivery.

How to Request Return/Refund
To initiate a return or refund request, contact our customer support with:

• Order ID
• Product photos
• Reason for return

Note: Return shipping charges may apply unless the return is due to our error.

Order Processing Time
All orders are processed within 24–48 hours after order confirmation.

Delivery Time
Estimated delivery time depends on your location:

• Metro Cities: 3–5 business days
• Other Cities/Towns: 5–8 business days
• Remote Areas: 7–10 business days

Shipping Charges

• Free shipping on orders above ₹999
• Standard shipping charge of ₹99 for orders below ₹999

Order Tracking
Once your order is shipped, you will receive a tracking ID via SMS, email, or WhatsApp to track your package in real-time.

Cash on Delivery (COD)
Cash on Delivery is available for selected locations.

Delivery Partners
We work with trusted courier partners to ensure safe and timely delivery.

Delayed Deliveries
Delivery may be delayed during festivals, holidays, bad weather, or unforeseen courier issues.

Incorrect Address
Please ensure your shipping details are correct while placing the order. We are not responsible for delays due to incorrect or incomplete address information.

Need Help?
For shipping-related queries, contact our customer support team with your Order ID.